Support & safety

For billing, account, export, privacy, or general help, email support@trippedu.com or sign in and use the form below. Read our refund and cancellation policy for the 30-day guarantee. Include your trip title and a description of what you need. Don’t include payment card numbers or sensitive images.

Report a concern

To report content from a trip linked to your account, sign in and submit the form below. Include enough context to identify the concern. Do not download or redistribute suspected illegal content. For another concern or general help, leave the trip ID blank and include relevant context in your message.

Reports are reviewed through restricted safety procedures. The partner who created an itinerary does not receive its private photos or videos through their partner portal.