LAST UPDATED NOVEMBER 10, 2026

Refunds & cancellation

Our 30-day money-back guarantee

Try TrippedU with a 30-day money-back guarantee on each itinerary pack purchase. If you are not satisfied, contact us within 30 days of that payment for a full refund to your original payment method. The guarantee also continues to cover the first payment of a legacy Creator subscription, once per customer, and earlier individual itinerary purchases. Legacy monthly renewal charges are outside this satisfaction guarantee. Duplicate or incorrect charges are corrected separately, and your legal rights remain unchanged.

This covers single-, three- and five-itinerary packs, as well as eligible earlier purchases. You can try the planner before deciding. Using it or downloading your own content does not, by itself, disqualify you.

Requesting a refund

Email support@trippedu.com or use Support & safety. Include your account email and the charge date or receipt reference. Do not send card numbers. A brief explanation helps us improve, but you do not need to prove a technical fault to use the satisfaction guarantee. Your request must reach us within 30 days of the successful payment. We return the full covered payment, including any tax collected, without deducting processing or usage fees.

We issue approved refunds to the original payment method. Your bank determines when the credit appears. We may review documented repeated buy–use–refund behavior; this is not a general usage limit or a reason to refuse an otherwise covered request merely because the service was used.

If you bought your pack in the Android app, the payment and any refund go through Google Play. You can contact us with your Play order number or request a refund in Google Play.

Legacy subscription cancellation

Cancel future renewals at any time. Your subscription benefits continue until the end of your paid period. Cancellation does not delete your account, existing trips, photos or videos. To request a covered refund, contact support separately.

Use Billing in your account to stop renewal. Refunding your initial subscription payment also ends that subscription and stops future renewals. Refunding an individual itinerary purchase does not cancel a separate subscription. Existing trip content is not automatically deleted. Support will confirm the refund and cancellation status.

Travel bookings are separate

This policy covers purchases from TrippedU for its digital service. TrippedU does not sell or make your hotel, transport, restaurant, attraction or other travel bookings. Those providers’ cancellation and refund terms apply to their charges; request changes or refunds directly from the provider. TrippedU’s guarantee does not reimburse separate travel costs. Nothing here limits rights you have under applicable law.

Incorrect charges and legal rights

Contact us about duplicate or incorrect charges even if 30 days have passed. This voluntary guarantee does not limit refund, cancellation or other rights that apply under law.

See our Terms and Conditions and Privacy Policy.